FAQ

• Try setting permissions on the "includes/dompdf/lib/fonts" folder to 777.
• Try removing tables with nested elements in them.
• Try using smaller tables.

1. If you installed the program into a sub-directory, change the following line on your .htaccess file from:

#RewriteBase /folder_name

To:

RewriteBase /folder_name

Be sure to change folder_name to the actual name of the folder into which you installed Banana Dance.

While the .htaccess file has been designed to work on most servers, some users may experience 500 errors due to their server configurations. Before doing anything, confirm that the issue is actually your .htaccess file by renaming it on your server to "___.htaccess". Reload your page, and if the 500 error is gone, you now know that the issue is with the .htaccess file.

1. We first recommend contacting your web host to ensure that mod_rewrite is enabled on your server. If it is, continue to step 2 below but understand that removing any of the following lines could pose security threats. We highly recommend working with your web host to enable these generally standard features before removing anything!

2. Try removing the following lines from your .htaccess file:

<ifmodule mod_deflate.c>
	AddOutputFilterByType DEFLATE text/text text/html text/plain text/xml text/css application/x-javascript application/javascript
</ifmodule>

3. If that does not work, try removing:

php_flag magic_quotes_gpc off

4. If the problem persists still persists, while not recommended, you can try removing these lines as well:

RewriteCond %{QUERY_STRING} mosConfig_[a-zA-Z_]{1,21}(=|\%3D) [OR]
RewriteCond %{QUERY_STRING} base64_encode.*\(.*\) [OR]
RewriteCond %{QUERY_STRING} (\<|%3C).*script.*(\>|%3E) [NC,OR]
RewriteCond %{QUERY_STRING} GLOBALS(=|\[|\%[0-9A-Z]{0,2}) [OR]
RewriteCond %{QUERY_STRING} _REQUEST(=|\[|\%[0-9A-Z]{0,2})
RewriteRule ^(.*)$ index.php [F,L]

5. If after all of this you still have issues with the 500 error appearing, it may be unrelated to the .htaccess file. Please contact us for free support (during beta only).